{"id":1653,"date":"2025-07-09T00:35:50","date_gmt":"2025-07-08T22:35:50","guid":{"rendered":"https:\/\/wp.stromer-tech.info\/?post_type=ht_kb&#038;p=1653"},"modified":"2025-07-18T13:56:42","modified_gmt":"2025-07-18T11:56:42","slug":"omni-app-crashes-after-reinstallation","status":"publish","type":"ht_kb","link":"https:\/\/wp.stromer-tech.info\/en\/knowledge-base\/omni-app-stuerzt-ab-neuinstallation\/","title":{"rendered":"Omni app crashes - reinstallation"},"content":{"rendered":"<p class=\"wp-block-paragraph\" id=\"a4285449-f72a-4970-b9e8-58475ffa2c01\">Try the following:<br><br><strong>iOS:<\/strong>&nbsp;<\/p>\n\n\n\n<ol id=\"8f5f95d8-0274-433c-b978-e5df99008f8c\" class=\"wp-block-list\">\n<li>Tap and hold the Stromer app icon (icon wobbles)<\/li>\n\n\n\n<li>Tap on the X &gt; App is deleted<\/li>\n\n\n\n<li>Delete the app cache. Go to &gt; Settings - General - iPhone storage (display lasts) &gt; delete the entry 'Stromer OMNI' if available<\/li>\n\n\n\n<li>Reinstall Omni app from the Apple Store<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"95451c50-3fa6-4a7b-83e4-3cce1fe79a41\"><strong>Android:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"d2fc986d-1f7f-41fd-932c-934943f50c5a\">Android\u00a0<a href=\"https:\/\/support.google.com\/googleplay\/answer\/11546436?hl=de\" target=\"_blank\" rel=\"noreferrer noopener\">Delete app<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.heise.de\/tipps-tricks\/Android-Cache-leeren-so-funktioniert-s-4072925.html\" target=\"_blank\" rel=\"noreferrer noopener\">Empty cache<\/a><br><br>>\u00a0<a href=\"https:\/\/wp.stromer-tech.info\/en\/faq\/\" data-type=\"page\" data-id=\"326\">See<\/a>\u00a0also: FAQ -\u00a0<em>'Firmware - where is the new version?<\/em><br>>\u00a0<a href=\"https:\/\/wp.stromer-tech.info\/en\/knowledge-base\/firmware-updates\/\">See<\/a>\u00a0also: OMNI \/ DISPLAY V1 \/ V1.1 -\u00a0<em>'Firmware updates'<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Probiere folgendes: iOS:&nbsp; Android: Android\u00a0App l\u00f6schen\u00a0und\u00a0Cache leeren >\u00a0Siehe\u00a0auch: FAQ &#8211;\u00a0&#8218;Firmware &#8211; wo bleibt die neue Version?&#8216;>\u00a0Siehe\u00a0auch: OMNI \/ DISPLAY V1 \/ V1.1 &#8211;\u00a0&#8218;Firmware-Updates&#8216;<\/p>","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[105],"ht-kb-tag":[],"class_list":["post-1653","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-omni"],"_links":{"self":[{"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb\/1653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/comments?post=1653"}],"version-history":[{"count":2,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb\/1653\/revisions"}],"predecessor-version":[{"id":3466,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb\/1653\/revisions\/3466"}],"wp:attachment":[{"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/media?parent=1653"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb-category?post=1653"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=1653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}