{"id":624,"date":"2025-07-03T02:22:54","date_gmt":"2025-07-03T00:22:54","guid":{"rendered":"https:\/\/wp.stromer-tech.info\/?post_type=ht_kb&#038;p=624"},"modified":"2026-08-11T09:37:57","modified_gmt":"2026-08-11T07:37:57","slug":"e-210003-or-e-21041a-support-fails","status":"publish","type":"ht_kb","link":"https:\/\/wp.stromer-tech.info\/en\/knowledge-base\/e-210003-bzw-e-21041a-unterstuetzung-faellt-aus\/","title":{"rendered":"E 210003 or E 21041A | Support canceled"},"content":{"rendered":"<h3 class=\"wp-block-heading\">Error image<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Stromer goes out while driving or after a pothole and the errors E 210003 or E 21041A appear. <\/li>\n\n\n\n<li>Battery cannot be charged inside the Stromer.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Causes<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Schlechter Kontakt zwischen Akku und Rosenbergerbuchse im Akkufach oder dem Ladeport z. B. durch Verschmutzung, Metallpartikel, Wasser oder Korrosion<\/li>\n\n\n\n<li>Pothole, rough road surface <\/li>\n\n\n\n<li>Battery \/ Controller \/ Charger<\/li>\n\n\n\n<li>A loose Rosenberger battery base<strong> <\/strong>in the battery compartment<\/li>\n\n\n\n<li>Defective wicket cable directly behind the battery compartment base towards the controller. Plug or cable scorched.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"731\" src=\"https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/Stromer_Rosenbergerstecker-buchse-Defekte-1024x731.jpeg\" alt=\"\" class=\"wp-image-10019\" style=\"width:600px\" srcset=\"https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/Stromer_Rosenbergerstecker-buchse-Defekte-1024x731.jpeg 1024w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/Stromer_Rosenbergerstecker-buchse-Defekte-300x214.jpeg 300w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/Stromer_Rosenbergerstecker-buchse-Defekte-768x548.jpeg 768w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/Stromer_Rosenbergerstecker-buchse-Defekte-50x36.jpeg 50w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/Stromer_Rosenbergerstecker-buchse-Defekte-1536x1096.jpeg 1536w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/Stromer_Rosenbergerstecker-buchse-Defekte-18x12.jpeg 18w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/Stromer_Rosenbergerstecker-buchse-Defekte-60x43.jpeg 60w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/Stromer_Rosenbergerstecker-buchse-Defekte-100x71.jpeg 100w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/Stromer_Rosenbergerstecker-buchse-Defekte.jpeg 1647w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Kontrolliere Stecker und Buchsen <\/figcaption><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"462\" src=\"https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/image-27-1024x462.jpeg\" alt=\"\" class=\"wp-image-625\" style=\"width:600px\" srcset=\"https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/image-27-1024x462.jpeg 1024w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/image-27-300x135.jpeg 300w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/image-27-768x346.jpeg 768w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/image-27-50x23.jpeg 50w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/image-27-60x27.jpeg 60w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/image-27-100x45.jpeg 100w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/image-27.jpeg 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Verschmorter SAE-Stecker und Wicket Cable<\/figcaption><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">Solutions<\/h3>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">zu 1) Reinige die Kontakte\/Buchse mit einem fuselfreien Lappen bzw. Druckluft.<br>Verwende keine Kontaktsprays, Fette, die \u00abAllzweckwaffe\u00bb WD-40-Multifunktions Smart-Straw oder mechanische Werkzeuge.<br><br>For corrosion on the socket or charging connector, use isopropyl alcohol and a fiberglass brush for cleaning.<br><br>Die Pins des Ladeger\u00e4tsteckers und der Akkufachbuchse sind gefedert und k\u00f6nnen durch mechanische Werkzeuge leicht besch\u00e4digt werden. Ist ein Pin defekt, muss die Buchse oder der Stecker ersetzt werden. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2.) There were problems with the ST1 &amp; ST2 belt because the battery had too much play upwards in the battery compartment. There is a <a href=\"https:\/\/wp.stromer-tech.info\/en\/knowledge-base\/st1-st2-switches-off-while-driving\/\" data-type=\"ht_kb\" data-id=\"1792\">Modified flap<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3) The battery, controller and charger are usually not the problem but cannot be ruled out. You can try replacing the charger. The other power components can be replaced with the <strong>S<\/strong>ystem&nbsp;<strong>I<\/strong>ntegration&nbsp;<strong>T<\/strong>est (SIT) or Test Runner in the service menu.<br>&gt; <a href=\"https:\/\/wp.stromer-tech.info\/en\/knowledge-base\/sit-test-runner-components-test\/\" data-type=\"ht_kb\" data-id=\"822\">SIT (Test Runner) - Testing components<\/a><br>&gt; <a href=\"https:\/\/wp.stromer-tech.info\/en\/knowledge-base\/battery-self_check-recognize-problems\/\" data-type=\"ht_kb\" data-id=\"676\">Battery SELF_CHECK - Recognize problems<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.) Have it checked by the dealer <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5.) Have it checked by the dealer<\/p>","protected":false},"excerpt":{"rendered":"<p>Fehlerbild Ursachen L\u00f6sungen zu 2.) Beim ST1 &amp; ST2-Belt gab es Probleme, da der Akku im Akkufach zu viel Spiel nach oben hatte. Es gibt eine modifizierte Klappe. zu 3) Akku, Controller und Ladeger\u00e4t sind meist nicht das Problem k\u00f6nnen aber nicht ausgeschlossen werden. Das Ladeger\u00e4t kann man versuchsweise austauschen&#8230;.<\/p>","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[136],"ht-kb-tag":[],"class_list":["post-624","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-fehler-und-warnmeldungen"],"_links":{"self":[{"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb\/624","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/comments?post=624"}],"version-history":[{"count":17,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb\/624\/revisions"}],"predecessor-version":[{"id":13043,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb\/624\/revisions\/13043"}],"wp:attachment":[{"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/media?parent=624"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb-category?post=624"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}