{"id":630,"date":"2025-07-03T02:45:54","date_gmt":"2025-07-03T00:45:54","guid":{"rendered":"https:\/\/wp.stromer-tech.info\/?post_type=ht_kb&#038;p=630"},"modified":"2026-08-13T13:55:35","modified_gmt":"2026-08-13T11:55:35","slug":"e-210005-can-bus-offline","status":"publish","type":"ht_kb","link":"https:\/\/wp.stromer-tech.info\/en\/knowledge-base\/e-210005-can-bus-offline\/","title":{"rendered":"E 210005 | CAN bus offline"},"content":{"rendered":"<h3 class=\"wp-block-heading\">Error<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The error means that the CAN bus is offline - messages cannot be sent.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"438\" height=\"353\" src=\"https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/image-28.jpeg\" alt=\"\" class=\"wp-image-631\" style=\"width:300px\" srcset=\"https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/image-28.jpeg 438w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/image-28-300x242.jpeg 300w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/image-28-50x40.jpeg 50w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/image-28-60x48.jpeg 60w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/image-28-100x81.jpeg 100w\" sizes=\"auto, (max-width: 438px) 100vw, 438px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">Cause<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>One or more components connected to the CAN bus have no connection to the CAN bus or are defective. Components connected to the CAN bus:<br>\n<ul class=\"wp-block-list\">\n<li>Omni<\/li>\n\n\n\n<li>Controller (MCU)<\/li>\n\n\n\n<li>Supernova M99 Pro Lighting (ST2S, ST5 and ST7*)<\/li>\n\n\n\n<li>Distribution Board (ST5, old version 2018)<\/li>\n\n\n\n<li>Blubrake ABS (for models with ABS)<\/li>\n\n\n\n<li>Battery<br><br>starting around November 2023 with the Supernova M99 Pro 2 and without a CAN bus<br><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Poor contact between the battery socket and the Rosenberger connector in the battery compartment below, or the charging socket in the down tube above, e.g., due to dirt, metal particles, water, or corrosion<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Solutions to:<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Kontrolliere alle Steckverbindungen zu den Stromerkomponenten (Supernova, Controller etc.). <br>Um eine defekte Komponente zu identifizieren kann man den SIT (System Integration Test bzw. Test Runner) im Servicemen\u00fc verwenden. <br><br>> <a href=\"https:\/\/wp.stromer-tech.info\/en\/knowledge-base\/sit-test-runner-components-test\/\" data-type=\"ht_kb\" data-id=\"822\">SIT (Test Runner) - Testing components<\/a><br>> <a href=\"https:\/\/wp.stromer-tech.info\/en\/knowledge-base\/battery-self_check-recognize-problems\/\" data-type=\"ht_kb\" data-id=\"676\">Battery SELF_CHECK - Recognize problems<\/a><\/li>\n\n\n\n<li>Reinige die Kontakte\/Buchse mit einem fuselfreien Lappen bzw. Druckluft. Verwende keine Kontaktsprays, Fette, die \u00abAllzweckwaffe\u00bb WD-40-Multifunktions Smart-Straw oder mechanische Werkzeuge.<br><br>For corrosion on the socket or charging connector, use isopropyl alcohol and a fiberglass brush for cleaning.<br><br>Die Pins des Ladeger\u00e4tsteckers und der Akkufachbuchse sind gefedert und k\u00f6nnen durch mechanische Werkzeuge leicht besch\u00e4digt werden. Ist ein Pin defekt, muss die Buchse oder der Stecker ersetzt werden.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If all peripheral devices, cables and plug connections can be excluded, the omni remains as a source of error.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Fehler Der Fehler bedeutet, dass der CAN-Bus offline ist &#8211; Nachrichten k\u00f6nnen nicht gesendet werden. Ursache L\u00f6sungen zu: K\u00f6nnen alle Peripherieger\u00e4te, Kabel und Steckverbindungen ausgeschlossen werden bleibt noch das Omni als Fehlerquelle.<\/p>","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[136],"ht-kb-tag":[],"class_list":["post-630","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-fehler-und-warnmeldungen"],"_links":{"self":[{"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb\/630","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/comments?post=630"}],"version-history":[{"count":27,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb\/630\/revisions"}],"predecessor-version":[{"id":13149,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb\/630\/revisions\/13149"}],"wp:attachment":[{"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/media?parent=630"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb-category?post=630"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=630"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}