{"id":633,"date":"2025-07-03T02:50:43","date_gmt":"2025-07-03T00:50:43","guid":{"rendered":"https:\/\/wp.stromer-tech.info\/?post_type=ht_kb&#038;p=633"},"modified":"2026-07-12T22:17:45","modified_gmt":"2026-07-12T20:17:45","slug":"e-210005-battery-can-only-be-charged-outside-the-bike","status":"publish","type":"ht_kb","link":"https:\/\/wp.stromer-tech.info\/en\/knowledge-base\/e-210005-akku-nur-ausserhalb-des-bikes-aufladbar\/","title":{"rendered":"E 210005 | Battery can only be charged outside the bike"},"content":{"rendered":"<h3 class=\"wp-block-heading\">Problem<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The battery can only be charged outside the bike. The Stromer offers no assistance.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"438\" height=\"353\" src=\"https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/image-28.jpeg\" alt=\"\" class=\"wp-image-631\" style=\"width:300px\" srcset=\"https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/image-28.jpeg 438w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/image-28-300x242.jpeg 300w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/image-28-50x40.jpeg 50w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/image-28-60x48.jpeg 60w, https:\/\/wp.stromer-tech.info\/wp-content\/uploads\/2025\/07\/image-28-100x81.jpeg 100w\" sizes=\"auto, (max-width: 438px) 100vw, 438px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Cause<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>EBUS Critical no battery power. CAN bus offline, CAN interface defective or short circuit on CAN (messages cannot be sent)<\/li>\n\n\n\n<li>Defect of a component (battery, controller, Omni, ABS, M99 Pro (ST2S \/ ST5) and charger, if connected)<\/li>\n\n\n\n<li>Contact problem in the 48 V on-board voltage (charger \/ battery \/ MCU...)<\/li>\n\n\n\n<li>Leakage currents, short circuits, connection problems due to moisture\/corrosion at connectors (e.g., motor connector, Rosenberger connector)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Solution<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Defective charger or a failed firmware update for the charger. Swap out the charger as a test to rule it out.<\/li>\n\n\n\n<li>Test the power components with the <a href=\"https:\/\/wp.stromer-tech.info\/en\/knowledge-base\/sit-test-runner-components-test\/\" data-type=\"ht_kb\" data-id=\"822\">SIT (Test Runner) - Components<\/a><a href=\"https:\/\/stromer-techinfo-elektrik-elektronik.notice.site\/sit-test-runner-componenten-testen-tfm8hk0wkd\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/li>\n\n\n\n<li>Clean contacts in the battery compartment to remove moisture, corrosion or metal chips<\/li>\n\n\n\n<li>Check the daytime running lights and headlights for moisture<\/li>\n\n\n\n<li>Allow the bike to dry after riding in the rain or washing and then check it again<\/li>\n\n\n\n<li>The cables in the stem and head tube lie close together. If the handlebars are turned sharply, it can lead to pinching or even a cable break and possibly a short circuit. Check for pinched or severed cables.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Problem The battery can only be charged outside the bike. The Stromer offers no support. Cause Solution<\/p>","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[136],"ht-kb-tag":[],"class_list":["post-633","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-fehler-und-warnmeldungen"],"_links":{"self":[{"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb\/633","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/comments?post=633"}],"version-history":[{"count":11,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb\/633\/revisions"}],"predecessor-version":[{"id":12343,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb\/633\/revisions\/12343"}],"wp:attachment":[{"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/media?parent=633"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb-category?post=633"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wp.stromer-tech.info\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=633"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}