Bluetooth - pairing does not work

Carry out the following steps (legacy or classic version of smart lock)

1. Remove the entry for your mobile (name) or other entries (e.g. MAC address) in OMNI under Menu > Bluetooth> Devices.
   
2. Remove all unknown or an existing Stromer entry in the Bluetooth settings on your mobile.
   
3. Restart the Stromer and start a new pairing attempt by searching in OMNI. The name of your mobile should now be listed under Devices. Select this. A message will appear on your mobile. Confirm the request to pair the Stromer. The name of your Stromer will now appear in the Bluetooth settings of your mobile.
   
4. Set the desired sensitivity (distance) with +/- under smart lock.
   
5. If the pairing still does not work, you can still try to reinstall the Omni app on the smartphone and then set up the pairing.

Update: SUI FW Version 4.4.3.4 (07-02-2024)

With firmware 4.4.3.4 (7-02-2024), Smartlock can now be used via the 'Omni App'. If 'Omni App' is activated, 'Helmet' and 'Smartlock' cannot be used. If you want to use 'Helmet' or 'Smartlock' Legacy, 'Omni App' must be deactivated because the OMNI can only operate one dedicated Bluetooth connection at a time.

> See also FAQ - 'Riding display - what is it?
> See also 'Stromer BT not connected'

Update: SUI FW Version 4.5.0.3 (05-03-2025)

Stromer writes in the release notes:

The legacy SmartLock (locking and unlocking via standard Bluetooth) will be replaced by the new BLE version in conjunction with the Stromer OMNI APP. Users who are currently still using the older "Classic" version will receive a corresponding message**. The Stromer OMNI app must be reconnected in the Omni via MENU > BLUETOOTH > OMNI APP.

SmartLock via Bluetooth BLE only works if the Stromer OMNI app is at least running in the background. The function is not active when the app is completely closed.

** Note

Installation instructions / FAQ / Troubleshooting

> See also '2024smartlock-and-riding-display-faq-german or english.pdf' (EN / EN)