Fehlermeldungen
As of Omni firmware SUI 4.2.2.1 (5.12.2019), the system checks whether the 48V output can be deactivated when the Stromer is switched on. If deactivation is not possible, the following message is displayed in the Omni:
E 210110 – „The battery should not be used further and should be handed over to the dealer for inspection.“.
With the battery firmware 2.54, rolled out with FW SUI 4.2.2.1 from 5.12.2019, new protective measures were introduced for the BQ814 and BQ983 batteries. They permanently deactivate the battery in the event of a short circuit at the 48V output. The following message appears in the Omni:
E 210102 & E 210109 – „The battery can no longer be used and must be handed over to the dealer for inspection. The Stromer cannot be ridden in this case.‘.
Before investigating the cause, it is worth checking the battery firmware. If it is out of date or an FW update has got stuck, the dealer can install an update or install the update again.
Lösung zu E 210110
Ist die Firmware OK könnte die Ursache ein Kurzschluss im 48 V Bordnetz. Folgende Komponenten kommen in Frage:
- MCU (Motor Control Unit)
- Distribution Board
- Lighting: Running light/headlight and rear light
- Battery
- cabling, here specifically the wicket cable). The wicket cable connects the battery compartment to the motor controller (MCU).
Die Stromerkomponenten können mit den SIT (Service Integration Test) getestet werden.
Lösung zu E 210102 & E 210109
The battery must be returned to the dealer for inspection. The problem can usually be solved with a Reset the BMS protection circuit be repaired. To do this, the battery must be sent to myStromer AG.